Contact & Communication Policy

At [Cyrstal Ball™, we are committed to providing excellent customer service and clear communication with our customers.

How to Reach Us

  • Email: [support@cyrstal ball.com]

  • Contact Form: Available on our website

  • Response Time: We aim to respond to all inquiries within 24–48 business hours.

Customer Support Availability

  • Monday – Friday: [insert hours, e.g., 9:00 AM – 6:00 PM GMT]

  • Weekend and holidays: Responses may take longer.

Communication Guidelines

  • Please include your order number when contacting us about an order.

  • We will only contact you via the official channels listed above.

  • Marketing emails will only be sent with your consent, and you can unsubscribe anytime.

Respectful Communication
We are dedicated to respectful and professional interactions. Abusive or inappropriate language will not be tolerated and may result in termination of support.

Updates & Notifications
Customers may receive automated notifications regarding:

  • Order confirmation

  • Shipping updates & tracking information

  • Refund or return status